“We sincerely apologize for the frustration and inconvenience the app outage caused,” the email sent Wednesday said. 28 to receive the second, which will be added on March 1 and must be used by March 15. The first $50 in bets must be made by Feb.

The companies said they were offering two $50 bonus sports bets to customers for the inconvenience, the first of which was added to accounts Wednesday. Late Wednesday, customers received an email from William Hill and Caesars Sportsbook informing them their accounts were available again after the 72-hour shutdown. William Hill Nevada in-person sportsbooks, which also crashed down during the big game, were back in working order earlier this week, meaning now both the company's retail and online options are operational in the Silver State. Retail sportsbooks operated by William Hill in Nevada will remain open throughout the migration.Ĭontact reporter Todd Dewey at Follow on X.The William Hill and Caesars Sportsbook mobile sports betting apps went back online on Wednesday night after a poorly-timed outage that took place during Super Bowl on Sunday. Updates will be shared with customers via email throughout the account migration. All funds and open wagers will be fully maintained and unaffected by the transition. The Caesars Sportsbook Nevada app was upgraded onto the Liberty platform earlier this summer, and the company is executing a similar migration to the William Hill app, which will feature a similar look and feel to the Caesars app and provide more ways to wager, including same-game parlays.Īccount access will be temporarily unavailable on mobile during the transition, including wagering, account history, depositing and withdrawing. The app went offline Tuesday as customers are automatically migrated onto the new platform. The William Hill Nevada sportsbook app is migrating to Liberty, the most advanced sports wagering platform offered by Caesars Entertainment. The logo on the William Hill sportsbook app.

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